For PURO CUERO it is important to answer your questions
Tel: (604) 541 0402 Ext 200 – 216
• For furniture in stock, it takes 5 business days. If out of stock, it normally takes between 30 and 45 business days, depending on the season.
• Our products are hand-crafted individually according to the specifications of each customer. In case that we have your product ready before the time agreed, we will notify you, and proceed with the delivery.
• We have more than 50 different sofas to choose from and a variety of designs and measures to accommodate different needs and spaces. All items in our catalog can be customized. Customization implies variation in price and delivery time.
• Our leather is a domestic product and it is directly tanned by us in our Puro Cuero tannery facility.
• We offer an in-home repair service for minor problems and a repair service for major damages in our facility. We can repair Puro Cuero as well as non-Puro Cuero products.
• Wooden surfaces are likely to suffer damage when they are in contact with high-temperature objects. We recommend you use placemats and coasters to protect the wood.
• We recommend you apply it at least every three months to protect and hydrate the skin, and by doing so, expand its durability.
• Our MDF chairs can support a maximum weight of 150 static kilos.
• Avoiding direct exposure to the sun, heat from fireplaces, stoves, radiators and other heat sources, and making a good cleaning and maintenance of the leather.
• Detergents, silicones and creams that are not suitable for leather care should not be used.