LEATHER SECRETS
NEWS
ALLIANCES
Our processes
Delivery
• Our delivery service is free of charge in the cities where our stores are located (El Retiro, Medellin, Bogota, Cali, Barranquilla and Monteria) and is performed by a specialized team, which guarantees the delivery of the product in perfect condition at the address requested perfect conditions at the requested address.
• It does not apply to rural areas, some towns and remote places, for these cases there is an additional charge.
• In case of not having transportation coverage and / or collection at the address provided by the customer, this must pay an additional value or hire a carrier outside of us. In addition to this, in order to be able to deliver, the total amount of the product must be paid in full.
Note: it is not the responsibility of the company what happens to the merchandise or products once delivered to the carrier.
• It is agreed that if the merchandise is transferred by the client to a city where there is no point of sale, the client will assume the cost of transferring the merchandise to the nearest factory and/or point of sale in case it requires maintenance, repair or warranty.
• It includes the removal of the packaging and the location of the product.
• It does not include the lifting of the products on facades and places of difficult access.
• The product must be received within a maximum of 5 working days from the date on which the company announces the goods ready, if the customer does not receive in the time indicated is agreed between the customer and the company the payment of the sum of $ 6,000 + VAT per day per piece for storage, which may be billed by the company without any opposition from the customer.
• For your order to be delivered it must be paid in full, it is not authorized to leave products with outstanding balances. If you use the cash on delivery method, it must be done in the presence of the specialized team and deliver the respective support and deliver the respective support.
• Deliveries cannot be made on an exact schedule. In case you have any concerns with the delivery, you can contact the single line of customer service 318 3880275 or 5410402 ext. 200.
• In case the product presents some novelty at the time of delivery, you must register it in the satisfaction evaluation document as an observation that our specialized team will give you and communicate with the single line with the single line of customer service 318 3880275 or 5410402 ext.200.
Warranty
• With daily use, it is normal for wrinkles and/or creases to appear in the leather of the furniture. of the furniture. This is the result of the leather adapting to the shape of the soft foam padding. soft foams of the padding.
• Leather is a natural product, so scars, marks and variations in its color show its genuineness color variations are proof of its genuineness.
• When the customer is going to make a request or use of the warranty and is located in another city where we do not cover route. The law indicates the following: to cover warranty, by legal mandate, if the customer is located in another city, he must send the product directly to the factory or to the nearest city in order to cover the warranty. In article 2 of decree 0735 of April 17, 2013. “… the consumer shall be obliged to report the damage to the product, make it available to the retailer in the same place where it was delivered upon purchase or at the points of care provided for the purpose, at the choice of the consumer, and …”
Leather:
•Covers damage caused during transportation in authorized vehicles and/or by handling by company personnel at the time of delivery. handling by the company’s personnel at the time of delivery.
•5 years warranty.
Padding and seams:
• 1 year warranty for imperfections in the padding, foam or irregularities in irregularities in manufacturing. Does not apply in case of misuse.
• 1 year warranty for seams that become detached or present manufacturing irregularities. manufacturing irregularities. Does not apply in case of misuse.
Internal wood structures:
• Lifetime warranty on structural failure. Includes damage caused during transport in authorized vehicles transportation in authorized vehicles and/or handling by company personnel at the time of delivery. company personnel at the time of delivery.
• 5-year warranty on failures caused by wood diseases such as fungus, termites, pests, etc. such as fungus, termites, prank among others.
Woods:
•Covers damage caused during transportation in authorized vehicles and/or by handling by company personnel at the time of delivery.
• 5 years warranty on failures caused by wood diseases such as fungus, termites, pests, among others such as fungus, termites, prank among others.
• 3 years on wood expansion.
Glass:
• Covers damage caused during transportation in authorized vehicles and/or by handling by the company’s personnel at the time of delivery.
• 1 year warranty for variation in texture and/or appearance due to glass quality. Does not include scratches, dents or marks caused by misuse.
Metal parts:
• Covers damage caused during transportation in authorized vehicles and/or by handling by company personnel at the time of delivery handling by company personnel at time of delivery.
• 1 year warranty for parts with problems of factory origin. Does not cover damage due to misuse.
Furniture bases:
• Covers damages caused during transportation in authorized vehicles and/or by handling by company personnel at the time of delivery.
• 1 year warranty for parts with problems of factory origin.
• Does not cover damage due to misuse.
Hardware:
• Covers damage caused during transportation in authorized vehicles and/or by.
handling by company personnel at the time of delivery.
• 1 year warranty for parts with problems of factory origin.
• Does not cover damage due to misuse.
IMPORTANT:
• In the warranties stated above Puro Cuero undertakes to repair or replace the furniture or part of it at no cost to the buyer, as long as it has been used under normal conditions. that it has been used under normal conditions.
• The warranties are void when repairs have been made by personnel not authorized by our company. authorized by our company.
Maintenance of leather products at home
Deep cleaning and moisturizing of furniture and leather upholstery of vehicles. Elaborated with specialized products and by duly identified professional personnel.
Recommendation: minimum 2 times a year or when deemed necessary.
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Factory restorations
Changes of padding, partial or complete reupholstering of leather, reinforcement or changes of structure, change of hardware and/or mechanisms. For wood products, restoration, replacement or painting. For these works the furniture will be picked up and transferred to our facilities.
Note: A previous diagnosis must be requested.
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Home repair
Conditioning of fillings, repair of seams, minor retouching of scratches, peeling of leather and wood that can be done without moving the furniture to the factory.
Note: A prior diagnosis must be requeste
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